Flexible return policy
For us, the most important thing is for you to be happy with your purchase. In case you are not completely satisfied, we shall reimburse in full the value of the products, as well as the delivery cost you paid upon purchase, provided that you return in full or in part your purchase order within 14 days as of the receipt thereof. You may also choose to change the item with a different size, without any additional delivery cost. In order to return a product, please click on the link below and fill in the form. A MarieStephanie representative shall confirm the receipt of the form within 72 hours and shall contact you so to advise you on how to proceed.
Missing or defective items
In case due to a error, your order arrived with items missing or defective or has not arrived at all, we are here to help. Please write us at firstname.lastname@example.org and a MarieStephanie representative shall contact you as soon as possible to remedy the issue.
Please bear in mind that our products are hand crafted. Therefore, small imperfections in the stitches shall not be deemed as defects, but as particularities of a hand crafted product.